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Comments
pkat
November 23, 2019
Hi Jess I have tried to download Lesson 7 which is the quilling cake tutorial but it downloads but when I try to open it, it will not open and comes up with “Error
Failed to load PDF document.” then reload. but the same keeps occurring even if I repeat the download.
Hi there,
I’ve just tried to download the same PDF tutorial & asked my IT staff to check from the background system too.Everything is working properly.Did you download on a mobile device? If it didnn’t work in the middle, please kindly check if the device has run out of memory or not; or there might be an error with the PDF reader software on the device.
Let me know if you can work out the problem & I will ask for further advice from my IT staff if it still exists from your side.
Sweet regards,
Jessica
Comments
Hi Jess I have tried to download Lesson 7 which is the quilling cake tutorial but it downloads but when I try to open it, it will not open and comes up with “Error
Failed to load PDF document.” then reload. but the same keeps occurring even if I repeat the download.
Hi there,
I’ve just tried to download the same PDF tutorial & asked my IT staff to check from the background system too.Everything is working properly.Did you download on a mobile device? If it didnn’t work in the middle, please kindly check if the device has run out of memory or not; or there might be an error with the PDF reader software on the device.
Let me know if you can work out the problem & I will ask for further advice from my IT staff if it still exists from your side.
Sweet regards,
Jessica